Ordered before 17:30, shipped today – Support: (012) 345 000 789
General questions
Can I get the product before expected date?
Yes, there is a possibility of getting the product delivered before the delivery date, depending on the delivery partner.
Can you leave my Courier at my other address?
Delivering the product at a location other than pre-registered address totally depends on the delivery partner and agent due to legal issues. They may charge you extra for delivering at other locations.
Can I change my delivery address after my order has been dispatched?
Sehatokart tries to accommodate you in every way possible but presently we are unable to change your delivery address after the product has been dispatched.
How to cancel an Order?
An order can easily be cancelled before dispatch by visiting your Profile, then clicking on Orders. In the Orders section, you can view the Order Status and on the right-hand corner, you can see the Request Cancellation option. Click on Request Cancellation, choose your reason for cancellation and click Next. The Order will be cancelled and the details will be provided through email and SMS.
How to request a return for the Products?
To request a return for the product go to your profile, click on Orders, Click on Status and then Click on Request Return. Click Next and choose your reason for returning the product. Before returning the product please go through our Return Policy.
How to use discount coupons?
Discount coupons can be used easily by entering the details of the coupon while checking out.
What is sehatokart's Privacy Policy?
You can view our privacy policy here:
What are Sehatokart's Terms and Conditions?
You can view our Terms and Conditions here:
https://sehatokart.com/terms-conditions/
How can I contact Sehatokart?
You can view our contact details here:
What is the story behind Sehatokart?
You can read about the journey of Sehatokart here:
https://sehatokart.com/about/
Who are the trusted partners of Sehatokart?
You can see the details of our trusted partners here:
1. PCHPL
2. Sarab Herbs = https://sarabherbs.com/
3. The Aesthetic Sense =
1. PCHPL
2. Sarab Herbs = https://sarabherbs.com/
3. The Aesthetic Sense =
Other questions
What if I receive damaged Products?
In case you receive a damaged product you can request a replacement or return.
What if I receive expired products?
In case you receive an expired product, Sehatokart will get it replaced without any extra cost.
Why is Cash on Delivery not available?
Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available.
What if my payment fails?
In case of a failed payments, please retry, ensuring that the Information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.
How much time does it take for an order to be delivered?
It takes around seven working days for the orders to get delivered. Some locations may also receive the orders within 2 days.
What are your hours of operation?
Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 08:30 am to 05:30 pm IST.
What is your office address and phone number?
Our Address is:
1-A, NEW GREEN MARKET,
Greater Mohali, SAS NAGAR,
Punjab, 140301
Contact number is:
+91 84373 79068
Why is the image shown on the website different from the item I received?
Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product colour may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors have the same colour settings. Please note that the product image on our site is for illustrative purpose only.
I missed the delivery of my order today. What should I do?
In such cases, the courier service delivering your order usually tries to deliver the order on the next business day.
You can check your SMS for more details on when the courier service will try to deliver again.
Will the delivery be tried again if I'm not able to collect my order the first time?
Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.
What should I do if my order is approved but hasn't been shipped yet?
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.
Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
Can items be returned after the time period mentioned in the seller's Returns Policy?
No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.
